When booking Gold Coast airport transfers, or Brisbane airport transport, it’s important to select a service provider that won’t leave you hanging. Whether you’re planning an airport transfer or a trip to another destination, go down this checklist of what you should look for in an airport transfer service provider.
Here are some questions you should ask a service provider:
Are you insured?
This is one question that’s critical to ask your Gold Coast airport transfers service provider. It’s also one that most customers forget about. It’s always good to plan for contingencies, whether packing for your trip or booking your airport transfer or travel. The airport transfer service provider should have their customers, drivers and vehicles insured. In fact, Express Transfer has public liability insurance covering all our passengers up to $20 million dollars. That’s how serious we are about our passengers and drivers. Rest assured that Express Transfers’ drivers have an impeccable safety record, the insurance is just a fail-safe in case of an incident.
Do you have child restraints and baby seats?
Travelling with a family can sometimes be stressful. Here’s one place where you can plan ahead and ask your Gold Coast airport transfers provider to provide a car seat or child restraint. Keep in mind, not all airport transfer and private transfer companies or taxi and shuttle providers are as well equipped as Express Transfers. Just give us a heads up and we’ll make sure that your vehicle is fully prepared to accommodate your family at no extra charge.
What if my flight is delayed?
Flight delays can sometimes be unavoidable and stressful. Ensure that your service provider will be there for you, even if your arrival time has changed. Express Transfers confirms your flight details with you after your booking and takes things a step further by tracking your flight on the day of your travel. If your flight is delayed, we’ll still be there to pick you up on time without you having to inform us of the delay. That’s one thing you can take off your to-do list.
Are you a private transfer company or is this a shuttle service?
There’s a big difference between booking your Gold Coast airport transfer with a private transfer company versus a shuttle service. A shuttle service stops to pick up several passengers along the way to the airport and also makes stops at different departure locations before dropping you off. On the arrival, it’s the reverse. Express Transfers on the other hand is there for you and you alone. We pick you up in enough time for you to get to the airport safely and without rushing. We even plan ahead to ensure that traffic is factored in to your travel time. On pickups, we’re there waiting for you at the airport or the pickup location, help you with your bags, and get you to your destination on time and in comfort.
What about the vehicle?
Sometimes in the hustle and bustle of daily life, we skip some of the most important things. Vehicle maintenance is often one of them. At Express Transfers, vehicle maintenance is a priority. Not only is this essential for our customer’s safety, it’s important for maintaining our Queensland Department of Transport operator accreditation and insurance. From tire wear-and-tear, to brakes, lights, and regular vehicle maintenance, our cars are thoroughly checked and serviced to provide the best, hassle-free experience for you. We also regularly detail our vehicles to keep them clean and fresh for every customer.
What about extra passengers, luggage, or special needs?
Always inform your service provider about any special luggage requirements or passenger needs. Your airport transfers provider should accommodate you, but be sure to ask them if there are any extra charges. At Express Transfers, we provide you a vehicle that will accommodate all your passengers and luggage. We have no extra charge for luggage, car seats, child restraints and tolls, unless a trailer is required. If you have any special requirements, email us, chat with us or call us (toll free: 1300 76 1234) and we’ll be happy to accommodate you.
Our mission is to provide our customers with excellent service and a solution to any difficulty, including delayed flights. Express Transfers strives to be a leading service provider of airport transfers in Gold Coast, Brisbane, Sunshine Coast and Byron Bay. Every customer and each trip is important to us and we look forward to providing you a professional, safe, and comfortable ride every time.
We look forward to driving you and your family to your next destination.