Express Transfers offered my family and I the utmost professional and friendly customer service I have come across in a long time. After missing flights and having to fly to an alternative city, they helped us arrange a private car transfer within 30 minutes. They went above and beyond to help us reach our destination. I honestly couldn’t believe how helpful they were. Having to travel with a child, they arranged a beautiful car, went out of their way to find a children’s car seat and managed to pick us up from Brisbane Airport only 2 hours after my initial phone call. Absolutely outstanding ! The driver was so lovely and helpful. Felt like he was part of the family. We had an extremely comfortable drive to our destination after a stressful afternoon missing flights. I cannot recommend this business highly enough. Best service imaginable! I will definitely use them again!
Transfer service was very good, thanks.
We had a really good experience with express transfer.
When searching for your type of service your website was the only site that I could tell serviced the greater Brisbane area and not just the sunshine or gold coasts which is what most other companies seemed to work in.
Your website was great I was able to input my suburb and get a quote which in comparison to a taxi was very reasonable. The fact you would supply a babyseat with no extra charge was also a great bonus.
I chatted with Roy via your website – great live facility – not having to go back and forth via emails and great for me who is a bit shy making phone calls.
Roy answered all my questions and was very informative and helpful and penciled in a booking and let me wait to confirm until after I confirmed with my hubby.
On the day Joseph arrived early – no waiting which was great as traveling can be stressful enough without having to wait for your lift to show up. He helped us with our bags which really went above and beyond. The van was new, spotlessly clean and the babyseat was all ready to go.
Our drive to the airport was comfortable, direct and at all times we felt very safe with our driver – none of which you can always say about taxis.
On our arrival back Joseph was waiting for us again. Again everything was safe and clean and comfortable for our trip home. The weather was particularly wet and stormy but Joseph always drove to the conditions.
We will definitely use your service again and would not hesitate in recommending you to our friends. For families with small children that require seats I think your service is great as taxis won’t offer seats and your service Brisbane suburbs which is also great.
Keep up the great work.
Thanks for your email and thank you so much for your assistance. The service was great and your chauffers were great. I will definitely use your service again.
Thanks Express Transfers. Excellent service looking after our last minute booking. Very well presented vehicle and professional driver got us to the airport on time and no hassle. Why would we ever burden family members again with airport transport when there is a much better option!
We had a great experience with the transfers.
The bus was always on time and our driver was very friendly and looked after us.
Unfortunately I had to cancel the booking but later my daughter made a booking for this morning and your drive arrived prompt and was courteous.
Hi, I was very happy with my experience using Airport Express. Prompt, slightly early arrival was excellent and the driver friendly. The vehicle was in excellent condition. I will use your service again.
As three women travelling together Express Transfers made our travel so much easier to the Gold Coast from Brisbane International airport and return. Everything was very professional and all went according to plan and on time. Even when our plane was 2 hours late Graham was still there waiting for us. Graham was great as our driver, he was very helpful and knowledgeable and certainly did not worry that we had more luggage when we left then when we arrived! . It was also very affordable for the three of us. Would certainly use your company again. Thanks very much
Our experience with Express Transfers service was excellent. We never encountered any issues. In fact, you’re flexible and considerate. We supposed to be 4 persons only, but a friend surprised us by her sudden and last minute turn up at Changi Airport. I emailed Julian when we reached Sydney to accomodate another passenger. There was no issue, no additional payment as well. Appreciate it guys!
Booking the service was a breeZe. I found out about Express Service through internet browsing then a guy popped up in the small chatroom on your website.
About the car, We had a spacious, comfortable and neat car.
And of course, our driver Ivan. He was very punctual. He was waiting for us in Gold Coast arrival area and patiently waited for the 5th person who dragged 30-45 mins of our time due to long queue in Immigration. He’s so accomodating, sharing stories, full of life! And when its time to send us back to the airport, he arrived in time. Hassle-free, stress-free trip. Thanks to your excellent customer service!
We are devoted customers – your service is absolutely first class – totally reliable, always on time and we loved your new vehicle!
Fantastic service. Easy to book, met by driver who was friendly, we coming and professional. He helped with our bags too boot. Efficient service. Will recommend and use again
It was all great. Thanks.
Thank you for providing us with excellent service.I will certainly be recommending your company to others.Regards
Mark & Terese
Hi I enjoyed the experience, I had no problems with booking and the drivers were prompt and pleasant to deal with. The vehicles were clean and tidy and comfortable.
The organisation was flexible and accommodated a change to a booking time on the day.
Hi. Eve and Ivan were great. No issues what so ever and would recommend Express transfers again.
I promised I would check out your new site and it looks great – very easy to follow, clean, welcoming and professional. Happy to write you a testimonial for your site – here it is:
Business travellers will find Express Transfers superb. If you don’t want to drive, don’t know the area or just want to relax and focus on your work this is a great way to travel to meetings. I flew in from NZ, needed to get from Brisbane and Southport for meetings, and then to Coolangatta Airport all in one day. From the first contact to enquire about pricing, to the delivery at the airport, the process was smooth and on time. I liked the chance to “live chat” about pricing and timetables from NZ. Booking and payment was easy and I got a prompt text with all the details, including driver name and number. The vehicles were spacious and clean and drivers helpful and respectful of my time to focus on calls and work. I would use Express Transfers again. Auckland, NZ.
We loved our express transfers and would highly recommend them. All the drivers were friendly and helpful. Telling us about points of interest to make our stay better and were also interested in us and our holiday etc. They were on time if not early. their cars were lovely to ride in and they always got us to our destination safely and on time for flights etc. I would HIGHLY recommend them for any transfers but especially for that long trip from Brisbane airport to Surfers. Comfort plus!!! AS with shuttle buses they are not comfortable in this instance.hanks Julian and Eva you are providing a top rate service. All email and text communications were prompt and made us secure in the knowledge that it was all happening. Our journey with you after a long flight, set the tone for a great holiday!!!! West Otago, New Zealand
J*****, Sara (Health)
Hi guys. Just wanted to say thank you for your services.From booking through to actual provision of services, you have been outstanding. I would particularly like to say thank you to Michael who collected me from Brisbane airport. I arrived during a torrential downpour, he offered to carry all my baggage. He then had me wait under cover whilst he brought the car around so I would not have to walk far in the rain, and even then he offered me his coat. He was a good conversationalist without it feeling awkward or annoying. When he heard I would be walking from my conference to my hotel at the end of the day with my suitcase he offered to take my luggage on to my hotel for me after he dropped me off so I would not be burdened with it. Service like that is rare and should be commended.My return journey with James was just as pleasant.I would certainly use and recommend your service to others.
I was very satisfied with the service provided by Express Transfers. Using their services made our trip to get to & from Brisbane Intl Airport to our home in the southern suburbs much less stressful and easy. Their prices made them the most affordable option over paying for airport parking and getting a taxi. Drivers were professional and arrived at scheduled pick-up times. Vehicles were well groomed and in good service. I would happily use their services again and would recommend to others.
Hi, The service was excellent . From my initial contact with your company ie booking online to being dropped off at distinction. You followed thru with everything ie confirmed booking within 2 hours. Received text message with driver’s mobile no 2 days prior to enable contact if any changes in time pick up. Driver arrived approx 10 mins prior to pick up time which was good reassurance and driver told me not to rush as he was early. The car was new and very clean and driver asked if air conditioner was ok. The transfer drive to distination was very comfortable. I have already recommend this service to others.
I am emailing to let you know how much we appreciated the professionalism of the two drivers who were contracted to drive our families to and from my niece’s wedding , held at Grand Mercure Twin Waters on 24th October.Both James & Anna were friendly, turned up promptly, and were helpful with luggage etc.Their high standard of driving provided us with a very comfortable ride.We would have no hesitation in recommending your express transfer service to others.Cheers
L** & G****
Hi, We were so impressed with your service and the driver on our trip from home to the airport, that we decided to book again for the return trip.
James was extremely friendly, courteous and helpful. The vehicle was very clean and presented in a “showroom standard”. The vehicle was very comfortable with plenty of room for my taller than average husband to be seated with ease and our luggage was stowed away easily in the rear. Thank you.
I would like to congratulate you on a wonderful service. We recently went on a cruise out of Brisbane (we live on the Gold Coast) our driver Ivan was fantastic, on time and a really nice guy. Will be sure to pass on your details to any friends or family needing your services.
Hi,Thanks for your service in taking one of our students to the airport recently. Everything went very smoothly and it is great knowing that there is a company we can call upon that we can trust to get our students to the airport on time. We also love the fact that we can pre-pay for this service so that the student doesn’t need to worry about payment on the day.Thank you for all you do and we will definitely continue to use your services when required in the future.
Hello,We were very happy with our service received on Monday 4th January 16. Our Driver, Ivan arrived on time and was very friendly. Nice clean van and car seat. Thank you.
My experience with Express Transfers has been upmost professional and their prompt response to all emails correspondence was greatly appreciated. I first contacted Express Transfers to get a quote for one of my corporate clients whom were unhappy with their existing company.
After using this company my client came back speaking very highly of the service, cleanliness of the vehicles, the promptness of the driver and she specifically mentioned that it was a pleasure for her to finally be able to get some work done in a comfortable spacious car whist travelling between her point to point destinations.Will be using them for future bookings. Thank you to the staff of Express Transfers
A very big thank you to our extremely professional yet friendly driver Mirsad. Can’t recommend him highly enough. The overall service was fantastic- easy online booking, excellent communication regarding all aspects of our booking, immaculate car. We will definitely use this service again and recommend to all.
Hi There, Can’t fault the service. Plenty of communication regarding the pick-ups and Julian the driver was very obliging with any request that we made.
Frank & Carmen Z*****,Colin & Gabby C*******,Mike & Danny F********.
Hi Julian and Gary.On behalf of the family you transported to and from the airports on the 5th and 19th January, 2016, (the ‘W**)!!! I wish to thank you most sincerely for your prompt efficient and friendly service. You did the ‘extra mile’ by helping us to our doors with our luggage, and even putting the water on, to save our jet lagged legs.We will phone you when we have our next big family trip.Thank you again and have a succesful 2016.