FAQ

We have car trailers available for larger items and for those passengers with a large amount of suitcases. As long as you inform us at the time of booking, we will arrive to pick you up with our box trailer. Trailer fee is $25 per transfer.

Yes, Express Transfers operates on Christmas Day, subject to availability.

We operate with limited availability over the Christmas and New Year period, so we recommend booking as early as possible.

An additional $40 charge applies to transfers on public holidays and during the Christmas/New Year holiday period from 24 December to 2 January inclusive.

Any applicable additional charges will be included in your confirmed booking price.

Baby seats, Child seats and boosters are provided with all Express Transfer bookings for our customers free of charge.

Please indicate at the time of booking if you need a child restraint.

We will need to know the age of the child, for us to be able to fit the

correct child restraint before picking you up for your transfer.

There are two styles of transfer services available in the market place, we offer only one; Private Transfers.

What is the difference between a “Shared Transfer” and a “Private Transfer”?

A shared transfer operates like a bus or shuttle service offering their services on a price per head or per seat; Shared transfers are generally scheduled, you the customer have to fit in your pick up time with their advertised  schedule of pick ups for your area or at the airport.

Private transfers, operate more like a taxi or limo style, in that you make a booking or appointment to get picked up at point A and dropped off at point B at the time you want (unscheduled). You will be the only customer for that booking and there is no waiting around to collect other passengers on the way, a “one on one” private transfer service.

For a more detailed discussion on the advantages and disadvantages please view here.

Where will my driver meet me at the airport?

When you arrive at the airport, please turn on your mobile phone.

Your driver’s name and mobile number will be provided to you by text message approximately 24–48 hours prior to your pickup. Please contact your driver directly using the mobile number provided when required.

Brisbane Airport – Domestic
Please collect your luggage and wait near the baggage carousel. Your driver will meet you inside the terminal and assist with your luggage to the vehicle.

Brisbane Airport – International
After clearing Customs and entering the arrivals area, please meet your driver at the left-hand side of The Coffee Club café.

Gold Coast Airport – Domestic
Please collect your luggage and wait near the baggage carousel. Your driver will meet you inside the terminal and assist with your luggage to the vehicle.

Gold Coast Airport – International
After clearing Customs, please meet your driver outside the Customs area.

It is part of our service that your driver meets you inside the terminal and assists with your luggage to the vehicle.

To save any confusion between pick up times in New South Wales and drops offs in Queensland we operate on just one; Queensland time!

We service connections to and from two Queensland airports and their arrival and departures times are our priority.

Any confirmations that we send to customers are always referenced on the Queensland time zone.

Our driver will be holding a welcome sign with your surname on it. As the driver in most cases hasn’t met you before, it would be helpful if you keep an eye out for their presence.

Our driver will only meet one flight at one terminal. (Airport parking tolls are a problem!)
Our quoted rates are for immediate pickup and transit of our customers to their destination. (Express Transfers)

If a passenger/s in your group have split arrival times;

Option 1.
Nominate the last flight due to land as the reference flight for the driver, with the passenger on that flight as the primary person for the booking.
Add the preceding flight information and passenger details in the additional information box of the booking form simply for the driver’s information in case the flights are delayed. If all of the group are arriving at the same terminal, then passengers arriving first need to walk to the luggage carousel of the next arriving flight.

If you have a group arriving at different terminals then the passengers arriving first need to make their way via free airport shuttle bus to the terminal where the second later flight is arriving.

Our drivers are not compensated for extra airport parking tolls and waiting times involved in picking up from one flight and then going to another terminal parking and waiting for secondary flights.

Option 2.
Please feel free to get a quote from us for a stop-over in the journey if this is a requirement.
We are happy to assist where we can, waiting rates are $70 per hour or part thereof plus any additional parking fees imposed by the airport.
Waiting rates commence from the second stopping point and cease once the journey starts again.

Please note that for an international flight arrival time you should add 30-60 minutes for passenger processing by customs and immigration.

Depending on how many passengers you have for your booking,

we may arrive with any one of the following vehicles:

A brand new Ssang Yong Stavic  People Mover with 6 passenger seats

A Hyundai Imax 1-7 passenger seat, People mover.

A brand new, Toyota HiAce 1-11 passenger seat, Mini Bus

A Toyota Hi Ace 1-13 passenger seat, Mini Bus

A brand new, Opel Zafira 1-4 passenger seat, limousine quality.

A Kia Sorrento 1-4 passenger seat, SUV

A Volkswagen Multivan 1-7 passenger seat, People Mover.

We meet you at the “Meeting Point” lounge area on arrival, turn left at the Coffee Club as you exit Customs. We plan on meeting in this area within 30-45 minutes of your plane landing at the airport.

Please make a “booking request” online. We have a booking request review process to make sure we are available and booking times are allocated correctly. Don’t be concerned, your payment if processed, will be refunded if we are unavailable. We have an availability record of 99% for booking requests made in advance. If we have any issues with a booking request then we will communicate with you or offer the services of some of our accredited Transfer partners.

We do Transfers from most locations connecting with the Gold Coast Airport and Brisbane Airports and most Brisbane suburbs and Brisbane CBD linking to the Gold Coast or Brisbane Airport. Please check our quotation tool, if the suburb is not listed chances are we don’t service that area, but feel free to email us to see if we can assist.

Yes, we can do corporate transfers, even if it involves multiple transfers. Please send us an email to enquire, we suggest a spreadsheet of arrivals and departures be supplied or we can compile them if you send us the raw information.

Yes we can do group bookings, just drop us an email, with the number of people and all relevant transfer details.

The fastest and most efficient way to book is to complete the online booking at: https://www.expresstransfers.net.au/booking

Just follow Steps 1, 2, 3, it’s easy.For telephone bookings call 0409 084 150.

From 1 October 2026, Express Transfers will no longer apply a surcharge to credit or debit card payments.

Online card payments are processed securely through the Eway payment gateway.

Until 30 September 2026, existing card payment surcharges may continue to apply in accordance with the current payment arrangements.

No, we no longer accept CabCharge.

Express Transfers provides private transfers rather than a per-seat bus service. The quoted price is therefore for the vehicle and transfer, based on the number of passengers, vehicle required and journey booked.

For example, if 1–3 passengers are travelling together in the same vehicle, the quoted transfer price is the total price for that transfer — it is not charged separately to each passenger.

Larger groups may require a larger vehicle and therefore a different transfer price.

If passengers require different pickup times or separate journeys, additional vehicles or separate bookings may be required. Multiple pickup locations may be accommodated where they form part of the same journey, subject to the booking requirements.

Travelling together in one vehicle will generally be more economical than arranging separate transfers.

$40 after-hours surcharge applies for pick ups that are booked between the hours of 9:01pm and 4:59am.

If you are making an online booking within 72 hours of your requested pickup time, you will be prompted to contact us to check availability.

Availability can become limited as your travel date approaches.

Please call or SMS us on 0409 084 150 (Australia) or +61 409 084 150 (International) to check availability.

Once we confirm availability, we can provide you with a passcode that will allow you to continue with your online booking.

When you receive your passcode, click the blue “I have a passcode” link, enter the passcode in lower case, and continue with your booking.

Sure, the occasion may arise where your family group or work buddy needs to be picked up on the way to your destination or drop off.

We don’t charge if the additional pickup or drop off is in the same suburb as the main location.

Pickups outside the desired drop-off or pickup suburb, please add $20 per each additional drop or pickup point.

All additional pickups or drop off requests are subject to admin approval.

All additional pickups or drop offs must be en-route to the desired end location.

Deviations from the most direct route will require a special quotation.

To get to the payment part;

Firstly make a Quote. Available in the Quote panel on our home page.

Complete the selection of  “TO” and “FROM”, number of passengers, return Yes or No?

Get your quote then select “BOOK NOW”.

Complete your transfer details.

Complete your personal details.

Click “Confirm.”

You will then be presented with a page displaying all the details of the transfer.

You then have two options: “Pay Now” (via online credit card) or “Pay Later.”

The “Pay Now” option. (This is the only option for you, if you are located overseas and want to make a booking online – except N.Z)

We accept; American Express, MasterCard & Visa credit cards.

eWAY Payment Gateway

We will email you a credit card transaction receipt.

The “Pay Later” option. (Additional payment option available for bookings made within Australia & New Zealand)

If you elect to “pay later” to complete your booking. (You will receive an email with some additional options);

• You can make an EFT via electronic online banking directly from your online banking facility into our bank account. This option can only be used if the EFT is effected seven days prior to the transfer date.

If you  submit payment online, we  use a third-party payment gateway called Eway. It is a well regarded, secure facility that is used by companies like OPTUS and QANTAS (http://www.eway.com.au/about-eway-payment-service-provider/success-stories/satisfied-eway-customers.aspx), they connect our website with our bank  –  The Commonwealth Bank of Australia.  The process is safe using SSL technology.

All bookings are accepted well in advance of the transfer date.

All bookings are subject to vehicle availability, so the sooner you book and secure a vehicle for your time slot the better.

Your online booking request may require 24-48 hrs advance notice of the current time.

If you wish to make a booking within this time frame please phone us on 1300 76 1234.

We will endeavour to assist if we possibly can subject to availability.

When we receive your booking request. Staff will firstly check the availability for the requested times and dates in our system. Once all the details are verified we will make sure confirmation is sent to you.

Please allow some time for processing your request. If for some reason we cannot accommodate your request we may offer an alternate solution via direct telephone contact or via email . In the unlikely event that we are unable to satisfy your request we will not confirm and if payment has been made we will submit an immediate refund.

Outbound Airport Connections: Allow time for your Airline check-in closure periods plus transfer time to adequately meet your departure time.

For your approximate transfer travel times refer to Google Maps, for check-in closure periods refer to your airline website.

Inbound Airport Connections:

Use your Airline scheduled arrival time.