Testimonial Group: new-testi

Express Transfers offered my family and I the utmost professional and friendly customer service I have come across in a long time. After missing flights and having to fly to an alternative city, they helped us arrange a private car transfer within 30 minutes. They went above and beyond to help us reach our destination. I honestly couldn’t believe how helpful they were. Having to travel with a child, they arranged a beautiful car, went out of their way to find a children’s car seat and managed to pick us up from Brisbane Airport only 2 hours after my initial phone call. Absolutely outstanding ! The driver was so lovely and helpful. Felt like he was part of the family. We had an extremely comfortable drive to our destination after a stressful afternoon missing flights. I cannot recommend this business highly enough. Best service imaginable! I will definitely use them again!

Transfer service was very good,  thanks.

We had a really good experience with express transfer.
When searching for your type of service your website was the only site that I could tell serviced the greater Brisbane area and not just the sunshine or gold coasts which is what most other companies seemed to work in.
Your website was great I was able to input my suburb and get a quote which in comparison to a taxi was very reasonable. The fact you would supply a babyseat with no extra charge was also a great bonus.
I chatted with Roy via your website – great live facility – not having to go back and forth via emails and great for me who is a bit shy making phone calls.
Roy answered all my questions and was very informative and helpful and penciled in a booking and let me wait to confirm until after I confirmed with my hubby.
On the day Joseph arrived early – no waiting which was great as traveling can be stressful enough without having to wait for your lift to show up. He helped us with our bags which really went above and beyond. The van was new, spotlessly clean and the babyseat was all ready to go.
Our drive to the airport was comfortable, direct and at all times we felt very safe with our driver – none of which you can always say about taxis.
On our arrival back Joseph was waiting for us again. Again everything was safe and clean and comfortable for our trip home. The weather was particularly wet and stormy but Joseph always drove to the conditions.
We will definitely use your service again and would not hesitate in recommending you to our friends. For families with small children that require seats I think your service is great as taxis won’t offer seats and your service Brisbane suburbs which is also great.
Keep up the great work.

Thanks for your email and thank you so much for your assistance. The service was great and your chauffers were great. I will definitely use your service again.

Thanks Express Transfers. Excellent service looking after our last minute booking. Very well presented vehicle and professional driver got us to the airport on time and no hassle. Why would we ever burden family members again with airport transport when there is a much better option!

We had a great experience with the transfers.
The bus was always on time and our driver was very friendly and looked after us.
Thanks

Unfortunately I had to cancel the booking but later my daughter made a booking for this morning and your drive arrived prompt and was courteous.

Hi, I was very happy with my experience using Airport Express. Prompt, slightly early arrival was excellent and the driver friendly. The vehicle was in excellent condition. I will use your service again.

As three women travelling together Express Transfers made our travel so much easier to the Gold Coast from Brisbane International airport and return. Everything was very professional and all went according to plan and on time. Even when our plane was 2 hours late Graham was still there waiting for us. Graham was great as our driver, he was very helpful and knowledgeable and certainly did not worry that we had more luggage when we left then when we arrived! . It was also very affordable for the three of us. Would certainly use your company again. Thanks very much

Our experience with Express Transfers service was excellent. We never encountered any issues. In fact, you’re flexible and considerate. We supposed to be 4 persons only, but a friend surprised us by her sudden and last minute turn up at Changi Airport. I emailed Julian when we reached Sydney to accomodate another passenger. There was no issue, no additional payment as well. Appreciate it guys!
Booking the service was a breeZe. I found out about Express Service through internet browsing then a guy popped up in the small chatroom on your website.
About the car, We had a spacious, comfortable and neat car.
And of course, our driver Ivan. He was very punctual. He was waiting for us in Gold Coast arrival area and patiently waited for the 5th person who dragged 30-45 mins of our time due to long queue in Immigration. He’s so accomodating, sharing stories, full of life! And when its time to send us back to the airport, he arrived in time. Hassle-free, stress-free trip. Thanks to your excellent customer service!