FAQ

FAQ

Operational Questions

How much luggage can you transfer with us?

How much luggage can you transfer with us?

We have car trailers available for larger items and for those passengers with a large amount of suitcases. As long as you inform us at the time of booking, we will arrive to pick you up with our box trailer. Trailer fee is $25 per transfer.

Are you operating Christmas Day?

Are you operating Christmas Day?

Yes we operate Christmas day, on skeleton shifts, so we cannot say we can accept all bookings.

Please note all bookings for Christmas attract a $30 surcharge payable directly to the driver.

This Christmas surcharge is over and above any other standard quotes or charges and will not appear on any booking confirmation.

The Christmas Day surcharge is still required to be paid directly to the driver on the day of the transfer.

Can Express Transfers supply car child restraints?

Can Express Transfers supply car child restraints?

Baby seats, Child seats and boosters are provided with all Express Transfer bookings for our customers free of charge.

Please indicate at the time of booking if you need a child restraint.

We will need to know the age of the child, for us to be able to fit the

correct child restraint before picking you up for your transfer.

 

What style of service do you offer, is it a private transfer service? Or do you collect other people on the way?

What style of service do you offer, is it a private transfer service? Or do you collect other people on the way?

There are two styles of transfer services available in the market place, we offer only one; Private Transfers.

What is the difference between a “Shared Transfer” and a “Private Transfer”?

A shared transfer operates like a bus or shuttle service offering their services on a price per head or per seat; Shared transfers are generally scheduled, you the customer have to fit in your pick up time with their advertised  schedule of pick ups for your area or at the airport.

Private transfers, operate more like a taxi or limo style, in that you make a booking or appointment to get picked up at point A and dropped off at point B at the time you want (unscheduled). You will be the only customer for that booking and there is no waiting around to collect other passengers on the way, a “one on one” private transfer service.

For a more detailed discussion on the advantages and disadvantages please view here.

What is the meeting procedure at Brisbane Airports with the restrictive parking policies?

What is the meeting procedure at Brisbane Airports with the restrictive parking policies?

We look forward to your assistance to meet up with you when land at the airport. Brisbane only!

Can you turn on your mobile phone when you land?

Expect a call from our driver to ensure you have landed prior to him proceeding to the car park

Please start collecting your luggage whilst the driver proceeds to the car park

When you have collected your luggage please  –

For the domestic terminal;

Wait next to the carousel

For the international terminal;

All international airline arrivals; please meet our driver at left side of the “Coffee Club” Cafe

It is part of our service that our driver meets you inside the terminal and assists with luggage to the car.

If we are wanting to be picked up in New South Wales what time zone do you operate with?

If we are wanting to be picked up in New South Wales what time zone do you operate with?

To save any confusion between pick up times in New South Wales and drops offs in Queensland we operate on just one; Queensland time!

We service connections to and from two Queensland airports and their arrival and departures times are our priority.

Any confirmations that we send to customers are always referenced on the Queensland time zone.

How will your driver recognise us at the airport?

How will your driver recognise us at the airport?

Our driver will be holding a welcome sign with your surname on it. As the driver in most cases hasn’t met you before, it would be helpful if you keep an eye out for their presence.

How do you manage a group with more than one flight arrival?

How do you manage a group with more than one flight arrival?

Our driver will only meet one flight at one terminal. (Airport parking tolls are a problem!)
Our quoted rates are for immediate pickup and transit of our customers to their destination. (Express Transfers)

If a passenger/s in your group have split arrival times;

Option 1.
Nominate the last flight due to land as the reference flight for the driver, with the passenger on that flight as the primary person for the booking.
Add the preceding flight information and passenger details in the additional information box of the booking form simply for the driver’s information in case the flights are delayed. If all of the group are arriving at the same terminal, then passengers arriving first need to walk to the luggage carousel of the next arriving flight.

If you have a group arriving at different terminals then the passengers arriving first need to make their way via free airport shuttle bus to the terminal where the second later flight is arriving.

Our drivers are not compensated for extra airport parking tolls and waiting times involved in picking up from one flight and then going to another terminal parking and waiting for secondary flights.

Option 2.
Please feel free to get a quote from us for a stop-over in the journey if this is a requirement.
We are happy to assist where we can, waiting rates are $50 per hour or part thereof plus any additional parking fees imposed by the airport.
Waiting rates commence from the second stopping point and cease once the journey starts again.

Please note that for an international flight arrival time you should add 30-60 minutes for passenger processing by customs and immigration.

What sort of vehicle will we be transferred in?

What sort of vehicle will we be transferred in?

Depending on how many passengers you have for your booking,

we may arrive with any one of the following vehicles:

A brand new Ssang Yong Stavic  People Mover with 6 passenger seats

A Hyundai Imax 1-7 passenger seat, People mover.

A brand new, Toyota HiAce 1-11 passenger seat, Mini Bus

A Toyota Hi Ace 1-13 passenger seat, Mini Bus

A brand new, Opel Zafira 1-4 passenger seat, limousine quality.

A Kia Sorrento 1-4 passenger seat, SUV

A Volkswagen Multivan 1-7 passenger seat, People Mover.

Brisbane International Arrivals Meeting Point/Time?

Brisbane International Arrivals Meeting Point/Time?

We meet you at the “Meeting Point” lounge area on arrival, turn left at the Coffee Club as you exit Customs. We plan on meeting in this area within 30-45 minutes of your plane landing at the airport.

How do I check you are available?

How do I check you are available?

Please make a “booking request” online. We have a booking request review process to make sure we are available and booking times are allocated correctly. Don’t be concerned, your payment if processed, will be refunded if we are unavailable. We have an availability record of 99% for booking requests made in advance. If we have any issues with a booking request then we will communicate with you or offer the services of some of our accredited Transfer partners.

Do you do Brisbane Airport to Brisbane CBD?

Do you do Brisbane Airport to Brisbane CBD?

We do Transfers from most locations connecting with the Gold Coast Airport and Brisbane Airports and most Brisbane suburbs and Brisbane CBD linking to the Gold Coast or Brisbane Airport. Please check our quotation tool, if the suburb is not listed chances are we don’t service that area, but feel free to email us to see if we can assist.

Can you do multiple corporate transfers?

Can you do multiple corporate transfers?

Yes, we can do corporate transfers, even if it involves multiple transfers. Please send us an email to enquire, we suggest a spreadsheet of arrivals and departures be supplied or we can compile them if you send us the raw information.

Can you do group bookings?

Can you do group bookings?

Yes we can do group bookings, just drop us an email, with the number of people and all relevant transfer details.