FAQ

The fastest and most efficient way to book is to complete the online booking at: https://www.expresstransfers.net.au/booking

Just follow Steps 1, 2, 3, it’s easy.For telephone bookings call (Bris) 07 31 571 181 or (GC) 07 56 066 527.

What is it?

The base percentage fee charged by the Bank for providing merchant services.

How is it calculated?
As a percentage of each credit card sale.
Merchant fees may vary significantly depending
on transaction volume, average ticket size, card types and other factors.

When is it charged?
Whenever you process a credit card transaction.

http://www.mtansw.com.au/files/downloads/cba/Merchant%20fee%20booklet.pdf

We pass on the merchant fees that banks charge us for processing the credit cards.

We pass on charges; For Amex 3.88%, Visa/Mastercard 2.5%. (Payment via drivers on board Credit Card Facilities can be higher.)

If you wish to pay the driver with cash that’s fine just select the PAY LATER option. (This option is only available to users making bookings whilst within Aus & NZ)

If you wish to pay by Electronic Funds Transfer to our Bank Account from your Bank Account, that’s fine also just select the PAY LATER option too.

(This option must be done 7 days prior to the transfer date, so that we can process the received funds through our administration processes.)

We accept these forms of payment using the Cabcharge payment system.

If you would like to make a booking with us, just select the “Pay Later” option for payment.

Please add in the additional information box, when you are booking online, that your payment will be with Cabcharge.

Provide the driver with payment on the day of your transfer with Cabcharge.

In response to a recent inquiry.

We can best explain it in this way.

The prices are based on a price per transfer not per person.
We are not a bus service, we do not have a price per seat. We are more like a taxi/limo style service.
If you hire a cab to go from A to B, the price is $x.00 that is the total cost for the whole number occupants of the cab.

Group booking examples;
A. If 1-3 occupants book a car for a transfer from Brisbane Airport to the Gold Coast then the total cost is say, $169.
B. For a group transfer for up to 7 occupants in the same car, then the difference is only an extra $20 so $189 total.

Group price differences.

Example A; One Transfer Booking = One car. If one occupant books and travels the price is $169. If three people travel the cost is still $169. 1-3 occupants, same total cost, like a cab.

Example B; If a group of  individuals need a single transfer together, then they pay for the transfer at a slightly higher price to compensate for the “extra large vehicle” running costs.

(If the group of 7 wanted to be picked up at different time intervals from the one location, then separate cars would need to be booked, for each of the different pickup times.  Unless they are to be picked up in the course of one journey but at different locations along that same route without any delays in time.)

It is obviously cheaper to travel together in the one vehicle at the same time. The total cost is borne by the occupants of the car on a per transfer basis.

$25 after-hours surcharge applies for pick ups that are booked between the hours of 10:01pm and 4:59am.

If you are in the process of making an online booking.

If the current time is within 24 hrs of the pickup time requested.

You will be prompted to call us to check on availability.

Just like booking a plane ticket, availability is tighter the closer you get to the departure date.

You can call or sms (AUS) 0409084150. (INT) +61409084150 to check availability.

Once we check that we are free, we can offer you a pass code which will unlock the date so you can continue making your booking online.

When you receive your pass code, click the blue I have a  pass code link.  Insert the pass code in lower case, no capitals and continue with your booking.

Sure, the occasion may arise where your family group or work buddy needs to be picked up on the way to your destination or drop off.

We don’t charge if the additional pickup or drop off is in the same suburb as the main location.

Pickups outside the desired drop-off or pickup suburb, please add $20 per each additional drop or pickup point.

All additional pickups or drop off requests are subject to admin approval.

All additional pickups or drop offs must be en-route to the desired end location.

Deviations from the most direct route will require a special quotation.

To get to the payment part;

Firstly make a Quote. Available in the Quote panel on our home page.

Complete the selection of  “TO” and “FROM”, number of passengers, return Yes or No?

Get your quote then select “BOOK NOW”.

Complete your transfer details.

Complete your personal details.

Click “Confirm.”

You will then be presented with a page displaying all the details of the transfer.

You then have two options: “Pay Now” (via online credit card) or “Pay Later.”

The “Pay Now” option. (This is the only option for you, if you are located overseas and want to make a booking online – except N.Z)

We accept; American Express, MasterCard & Visa credit cards.

eWAY Payment Gateway

We will email you a credit card transaction receipt.

The “Pay Later” option. (Additional payment option available for bookings made within Australia & New Zealand)

If you elect to “pay later” to complete your booking. (You will receive an email with some additional options);

• You can make an EFT via electronic online banking directly from your online banking facility into our bank account. This option can only be used if the EFT is effected seven days prior to the transfer date. OR
• You can pay the driver, by cash or Cabcharge. Please note we do not accept in-car EFTPOS payments. Some drivers are equipped with credit card facilities but not all, be prepared to pay with cash in all in-car payment situations.

If you  submit payment online, we  use a third-party payment gateway called Eway. It is a well regarded, secure facility that is used by companies like OPTUS and QANTAS (http://www.eway.com.au/about-eway-payment-service-provider/success-stories/satisfied-eway-customers.aspx), they connect our website with our bank  –  The Commonwealth Bank of Australia.  The process is safe using SSL technology.

All bookings are accepted well in advance of the transfer date.

All bookings are subject to vehicle availability, so the sooner you book and secure a vehicle for your time slot the better.

Your online booking request may require 24-48 hrs advance notice of the current time.

If you wish to make a booking within this time frame please phone us on 1300 76 1234.

We will endeavour to assist if we possibly can subject to availability.

When we receive your booking request. Staff will firstly check the availability for the requested times and dates in our system. Once all the details are verified we will make sure confirmation is sent to you.

Please allow some time for processing your request. If for some reason we cannot accommodate your request we may offer an alternate solution via direct telephone contact or via email . In the unlikely event that we are unable to satisfy your request we will not confirm and if payment has been made we will submit an immediate refund.

Outbound Airport Connections: Allow time for your Airline check-in closure periods plus transfer time to adequately meet your departure time.

For your approximate transfer travel times refer to Google Maps, for check-in closure periods refer to your airline website.

Inbound Airport Connections:

Use your Airline scheduled arrival time.