FAQ

The fastest and most efficient way to book is to complete the online booking at: https://www.expresstransfers.net.au/booking

Just follow Steps 1, 2, 3, it’s easy.For telephone bookings call 0409 084 150.

From 1 October 2026, Express Transfers will no longer apply a surcharge to credit or debit card payments.

Online card payments are processed securely through the Eway payment gateway.

Until 30 September 2026, existing card payment surcharges may continue to apply in accordance with the current payment arrangements.

No, we no longer accept CabCharge.

Express Transfers provides private transfers rather than a per-seat bus service. The quoted price is therefore for the vehicle and transfer, based on the number of passengers, vehicle required and journey booked.

For example, if 1–3 passengers are travelling together in the same vehicle, the quoted transfer price is the total price for that transfer — it is not charged separately to each passenger.

Larger groups may require a larger vehicle and therefore a different transfer price.

If passengers require different pickup times or separate journeys, additional vehicles or separate bookings may be required. Multiple pickup locations may be accommodated where they form part of the same journey, subject to the booking requirements.

Travelling together in one vehicle will generally be more economical than arranging separate transfers.

$40 after-hours surcharge applies for pick ups that are booked between the hours of 9:01pm and 4:59am.

If you are making an online booking within 72 hours of your requested pickup time, you will be prompted to contact us to check availability.

Availability can become limited as your travel date approaches.

Please call or SMS us on 0409 084 150 (Australia) or +61 409 084 150 (International) to check availability.

Once we confirm availability, we can provide you with a passcode that will allow you to continue with your online booking.

When you receive your passcode, click the blue “I have a passcode” link, enter the passcode in lower case, and continue with your booking.

Sure, the occasion may arise where your family group or work buddy needs to be picked up on the way to your destination or drop off.

We don’t charge if the additional pickup or drop off is in the same suburb as the main location.

Pickups outside the desired drop-off or pickup suburb, please add $20 per each additional drop or pickup point.

All additional pickups or drop off requests are subject to admin approval.

All additional pickups or drop offs must be en-route to the desired end location.

Deviations from the most direct route will require a special quotation.

To get to the payment part;

Firstly make a Quote. Available in the Quote panel on our home page.

Complete the selection of  “TO” and “FROM”, number of passengers, return Yes or No?

Get your quote then select “BOOK NOW”.

Complete your transfer details.

Complete your personal details.

Click “Confirm.”

You will then be presented with a page displaying all the details of the transfer.

You then have two options: “Pay Now” (via online credit card) or “Pay Later.”

The “Pay Now” option. (This is the only option for you, if you are located overseas and want to make a booking online – except N.Z)

We accept; American Express, MasterCard & Visa credit cards.

eWAY Payment Gateway

We will email you a credit card transaction receipt.

The “Pay Later” option. (Additional payment option available for bookings made within Australia & New Zealand)

If you elect to “pay later” to complete your booking. (You will receive an email with some additional options);

• You can make an EFT via electronic online banking directly from your online banking facility into our bank account. This option can only be used if the EFT is effected seven days prior to the transfer date.

If you  submit payment online, we  use a third-party payment gateway called Eway. It is a well regarded, secure facility that is used by companies like OPTUS and QANTAS (http://www.eway.com.au/about-eway-payment-service-provider/success-stories/satisfied-eway-customers.aspx), they connect our website with our bank  –  The Commonwealth Bank of Australia.  The process is safe using SSL technology.

All bookings are accepted well in advance of the transfer date.

All bookings are subject to vehicle availability, so the sooner you book and secure a vehicle for your time slot the better.

Your online booking request may require 24-48 hrs advance notice of the current time.

If you wish to make a booking within this time frame please phone us on 1300 76 1234.

We will endeavour to assist if we possibly can subject to availability.

When we receive your booking request. Staff will firstly check the availability for the requested times and dates in our system. Once all the details are verified we will make sure confirmation is sent to you.

Please allow some time for processing your request. If for some reason we cannot accommodate your request we may offer an alternate solution via direct telephone contact or via email . In the unlikely event that we are unable to satisfy your request we will not confirm and if payment has been made we will submit an immediate refund.

Outbound Airport Connections: Allow time for your Airline check-in closure periods plus transfer time to adequately meet your departure time.

For your approximate transfer travel times refer to Google Maps, for check-in closure periods refer to your airline website.

Inbound Airport Connections:

Use your Airline scheduled arrival time.